Privacy Policy

Effective Date: September 2, 2026

Lumera Solar Inc. (“Lumera Solar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase or inquire about our products, communicate with us, or otherwise interact with Lumera Solar.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Company or organization name
Billing and shipping information
Information submitted through website contact forms
Product inquiries, warranty requests, and customer service communications
Order and transaction information
Other information you choose to provide to us

When you visit our website, certain technical information may also be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate geographic location
Date and time of visits
Website usage and interaction information

This information may be collected through cookies, analytics services, server logs, and similar technologies.

2. How We Use Your Information

Lumera Solar may use personal information to:

Process and fulfill orders
Respond to inquiries and requests
Provide customer service and technical support
Administer product warranties and warranty claims
Communicate regarding orders, products, or services
Provide requested quotes or product information
Maintain and improve our website
Analyze website traffic and usage
Improve our products and services
Prevent fraud, misuse, and security incidents
Maintain business and accounting records
Comply with legal, regulatory, tax, customs, and reporting obligations
Send marketing communications where permitted by law or where you have provided the required consent

We will not use personal information for purposes materially different from those described in this Privacy Policy without obtaining additional consent where required by law.

3. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, and improve website performance.

We may also use third-party analytics and advertising services. These providers may collect information about your interaction with our website using cookies or similar technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. Marketing Communications

If you subscribe to a mailing list, request promotional communications, or otherwise provide consent, we may send you information regarding Lumera Solar products, promotions, company news, and related services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.

We will comply with applicable Canadian anti-spam legislation and other applicable electronic marketing requirements.

5. Sharing of Personal Information

Lumera Solar does not sell personal information.

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Website hosting and technology providers
Payment processors
Shipping and logistics providers
Email and communications providers
Accounting and professional service providers
Analytics and website service providers
Dealers, distributors, or service partners where necessary to respond to a request
Government, customs, regulatory, law enforcement, or other authorities where required by law

Third-party service providers may only receive the information reasonably necessary for the services they provide to us.

We may also disclose information in connection with a financing, merger, acquisition, sale, restructuring, or other transfer involving all or part of our business, subject to applicable privacy laws.

6. International Processing and Storage

Lumera Solar operates in Canada and serves customers in Canada, the United States, and potentially other jurisdictions.

Some of our service providers may process or store personal information outside of your province or outside of Canada, including in the United States.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, law enforcement agencies, or regulatory authorities in accordance with applicable law.

7. Protection of Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. You should therefore use appropriate care when transmitting information electronically.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, warranty, regulatory, and business requirements.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable law.

9. Access and Correction

Subject to applicable law, you may request access to personal information that Lumera Solar holds about you and request correction of information that is inaccurate or incomplete.

We may need to verify your identity before processing an access or correction request.

Certain information may be exempt from disclosure under applicable law.

10. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent, subject to reasonable notice and any legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide certain products or services to you.

11. Children’s Privacy

Our website and products are intended for general commercial and consumer audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children where parental or guardian consent would be required by applicable law.

If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

Lumera Solar is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing personal information.

13. Canadian Privacy Laws

Lumera Solar handles personal information in accordance with applicable Canadian privacy legislation, which may include the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Where provincial legislation applies instead of or in addition to federal legislation, we will handle personal information in accordance with those requirements.

14. United States Visitors

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the jurisdiction and whether the applicable law applies to Lumera Solar, these rights may include the right to request access to, correction of, or deletion of certain personal information and information regarding how personal information is collected, used, or disclosed.

Requests may be submitted using the contact information below.

15. Changes to This Privacy Policy

Lumera Solar may update this Privacy Policy periodically to reflect changes to our business practices, website, technologies, or legal requirements.

The current version will be posted on our website with an updated effective date.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding how Lumera Solar handles personal information, please contact:

Lumera Solar Inc.
British Columbia, Canada
Email: info@lumerasolar.com
Website: www.lumerasolar.com

Please include sufficient information for us to understand and respond to your request.